Terms of Service

Last updated: October 9, 2026

These Terms of Service (the Terms) govern your use of MinecraftAFK's website, hosted service and downloadable local client (together, the Service).

The Service is provided by Valoks ApS, CVR 46577655, Cortex Park 26N, 5230 Odense M, Denmark. In these Terms, "we", "us" and "MinecraftAFK" mean Valoks ApS.

Agreement and eligibility

By creating an account, buying a subscription or gift, downloading the local client, or otherwise using the Service, you agree to these Terms and acknowledge our Privacy Policy. If you do not agree, do not use the Service.

We provide the Service to individuals for personal use, not to businesses or for commercial resale.

You must be at least 18 years old to purchase a subscription or gift and to hold a MinecraftAFK account. A parent or guardian may purchase and hold an account used for a younger player. The account holder is responsible for the account and for ensuring that its use complies with these Terms.

We do not provide the Service to citizens of Russia or Belarus, regardless of where they live or access the Service. You must not create or use an account, purchase or redeem a subscription or gift, or use the Service on behalf of a citizen of either country.

The Service

MinecraftAFK connects Minecraft accounts to third-party Minecraft servers and provides related controls, automation and monitoring. Available features and usage limits depend on the selected plan and are shown before purchase.

We may maintain, update or modify the Service. We may also suspend parts of it for maintenance, security or operational reasons. We do not guarantee uninterrupted or error-free operation, but this does not affect rights or remedies that cannot lawfully be excluded.

We will take reasonable steps to minimise downtime and inform users of significant outages. We may offer compensation for an outage at our discretion, except where a remedy is required by applicable law.

MinecraftAFK is an independent service and is not affiliated with, sponsored by, or endorsed by Microsoft, Mojang or Minecraft.

Licence to use the Service

While you comply with these Terms, we grant you a limited, personal, non-exclusive, non-transferable and revocable licence to access and use the Service for its intended purpose.

The same licence applies to the downloadable local client. You may install and run the client on devices you control. You may not sell, sublicense, distribute, reverse engineer, bypass technical restrictions in, or create competing services from our software except where applicable law expressly permits an act despite this restriction.

No ownership rights in the Service or our software, branding, designs or original content are transferred to you. Minecraft, server and third-party content remains the property of its respective owner.

If you believe that content available through the Service infringes your intellectual-property rights, contact us at legal@valoks.com.

Your account and connected accounts

Your MinecraftAFK account is for one individual. You must not sell, transfer or share access to it. A parent or guardian holding an account for a younger player may allow that player to use the configured Minecraft connections while remaining responsible for the account.

Keep your sign-in credentials secure and tell us promptly at legal@valoks.com if you believe the account has been compromised. You are responsible for activity performed through the account unless it results from a failure for which we are legally responsible.

You may connect only Minecraft accounts that you own or are authorised to use. Connecting an account authorises MinecraftAFK to use the delegated credentials needed to operate that Minecraft account as configured by you. You can revoke this access through MinecraftAFK or your Microsoft account settings.

Third-party servers and services

Minecraft servers are operated by third parties. Their availability, rules, moderation decisions and content are outside our control. You are responsible for checking whether a server permits AFK clients, automation, proxies and the actions you configure.

Use of MinecraftAFK does not prevent a server operator from restricting or banning a Minecraft account. We cannot reverse or appeal another operator's decision.

Features that connect to Microsoft, Mojang, Discord, Google, payment providers or other third-party services may also be subject to those services' terms. We are not responsible for a third-party service, but remain responsible for obligations that the law places on us.

Acceptable use

You must not use the Service to:

• break applicable law or infringe another person's rights;
• attack, disrupt, overload or gain unauthorised access to a system, network or service;
• send abusive or excessive chat messages, commands, connection attempts or other traffic;
• automate, defeat or otherwise circumvent a captcha or other protective measure;
• distribute malware, steal credentials, impersonate another person, or facilitate fraud;
• probe or exploit vulnerabilities except through good-faith security research conducted in accordance with our published security-reporting instructions;
• resell, share or commercially exploit access to the Service; or
• use automation in a manner that violates the rules of the destination Minecraft server.

Using the Service within the stated limits of your plan is not, by itself, excessive use. We may apply proportionate technical limits where activity threatens the security, integrity or availability of the Service or another system.

We may suspend or terminate access immediately and without prior notice for fraud, attacks, deliberate abuse, a violation of the geographic restriction above, or conduct that creates a serious risk of harm to the Service or another party. Such termination does not ordinarily entitle you to a refund. Mandatory consumer rights remain unaffected.

Proxy addresses

Hosted connections may use proxy addresses supplied by third-party networks. An address can be assigned, replaced, temporarily quarantined or withdrawn for security, abuse prevention, provider availability or operational reasons.

An address is not guaranteed to work with every Minecraft server, remain in a particular country, or stay unchanged for the life of your subscription. A server may block an address or change its own access rules. We will take reasonable steps to restore an affected connection, which may include assigning a different address.

If you configure your own proxy, you are responsible for your right to use it and for its security, availability and terms.

Configurations and content you provide

You retain ownership of server profiles, macros, webhook content and other material you create or submit. You give us a limited, non-exclusive licence to host, copy, process and transmit that material only as needed to provide, secure and support the Service and to comply with law.

If you deliberately create a share code, you also authorise us to make the shared configuration available to people who use that code. You can withdraw that permission at any time by deleting or disabling the share. A copy already imported into another person's account becomes that person's separate configuration.

You must have the rights and permissions needed for material you submit. We may remove or restrict material that violates these Terms or applicable law.

Prices and payment

Prices, billing intervals, included features, taxes and the amount due are shown before you confirm a purchase. Payments are processed through the payment method you select. A payment provider may act as seller of record in some countries, so the name shown on a payment statement may differ from ours.

You authorise the selected provider to collect the amount displayed at checkout and, for a recurring subscription, later renewal payments in accordance with these Terms. You are responsible for keeping the payment method and billing information accurate.

Once a subscription or other service has been provisioned, we do not ordinarily offer full or partial refunds merely because it was unused or no longer wanted. Refund requests are considered individually based on their circumstances. This policy does not limit any right or remedy required by applicable law.

Subscriptions, renewal and cancellation

Subscriptions renew automatically for the billing interval shown at checkout until cancelled. Unless a different amount has been validly notified to you, each renewal is charged at the recurring price agreed for your plan.

Renewal is scheduled for the same calendar day as the original purchase for each billing interval. If that day does not exist in a particular month, renewal is scheduled for the last day of that month. Processing time may vary by payment provider.

You can cancel through the billing area of your account. Cancellation stops the next renewal and access continues until the end of the period already paid for. A cancellation does not ordinarily result in a refund for the current period.

We may change the prices of our services at any time. Price changes normally apply only to new purchases, and we generally keep existing subscriptions at their current recurring price. However, we do not guarantee that an existing price will remain available indefinitely. If a price increase will apply to your subscription, we will give you at least 30 days' notice. The increase will take effect at the first renewal occurring at least 30 days after that notice. You can cancel before the new price applies. A price increase will not alter a period you have already paid for.

For card and wallet subscriptions, a failed renewal payment may be retried up to eight times during the following seven days. Retry timing is not fixed and is determined using several factors intended to improve the likelihood of a successful payment. Access continues for 24 hours after the paid period expires and is then restricted if payment remains outstanding. If payment is not completed by the end of the seven-day retry period, the subscription stops completely.

Cryptocurrency subscriptions are renewed by paying to extend the subscription. You can make that payment at any time before the renewal date. If payment has not been completed when the current paid period expires, access is suspended immediately.

Plan and payment-method changes

Before you confirm a plan change, we show the new plan, billing interval, effective date and any amount due.

An upgrade that increases the current recurring value normally takes effect immediately. You are charged the displayed prorated difference for the remainder of the current period. A downgrade or other non-increasing change normally takes effect at the next renewal, so existing access is not reduced during a period already paid for.

The Service may refuse or reschedule a requested change if another billing change or payment is in progress, if the selected payment route cannot support it, or if processing it immediately would create unusable credit. We will show the available alternative before you confirm another transaction.

Changing payment providers may take effect at the next renewal. Any pending change shown in your billing area can be cancelled there before it takes effect.

Gifts

A gift is a one-time purchase and does not renew automatically. The applicable plan, duration and price are shown before purchase and in the gift confirmation. An unredeemed gift code expires three years after it is purchased.

You are responsible for providing the correct recipient email address. A gift code may be redeemed once and must not be resold. We may revoke a code obtained through fraud, an unauthorised payment or a material pricing or technical error.

A redeemed, expired or validly revoked gift code cannot be used. During the one-year period following expiry, the purchaser may request a refund of the purchase price for an unused gift code. Refunding a gift permanently revokes the code. If we revoke an unused code before expiry for a reason not caused by the purchaser or recipient, we will provide an appropriate replacement or refund.

Promotional offers

Promotional codes and discounts may have eligibility requirements, expiry dates, usage limits and restrictions on combination with other offers. These conditions will be shown with the offer or before purchase.

Unless stated otherwise, a promotion reduces only the purchase or billing periods identified in the offer. Later renewals use the recurring price shown before you confirm the purchase. Promotional value is not redeemable for cash and is not returned separately from a refund of the associated purchase.

We may reject or withdraw a promotion that is expired, used outside its stated conditions, obtained through fraud, or affected by an obvious pricing or technical error. We will not retroactively remove a valid discount from a completed period.

Referral program

You can join our referral program from the Referrals page of your account. You get a personal referral code and a link that carries it. You can change your code there, subject to availability and the limits shown. A code you replace stops giving a discount.

Referral codes must not contain profanity, slurs or other derogatory language.

A person who has never had a MinecraftAFK subscription can use your code when buying a subscription for themselves. They receive the discount shown with the code on their first payment. Referral and creator codes cannot be used for gifts. You cannot use your own code.

When a customer who used your code pays for their subscription, you earn account credit equal to the percentage shown on your Referrals page of what they paid, excluding VAT and after any discount. You keep earning on their subscription renewals for as long as they stay subscribed. The percentages that apply to your code are the ones in effect when the code was created.

Credit becomes available 14 days after the payment that earned it. Available credit is applied automatically to payments for your own subscription, including the first payment of a new one. Credit cannot be used for gifts, is not redeemable for cash, cannot be transferred and does not earn interest. It belongs to your account, not to a subscription, so it remains if your subscription ends. It lapses if your account is deleted.

If a payment that earned credit is refunded, reversed or charged back, the credit it earned is removed. If that credit has already been used, your available balance can become negative until future credit settles it. We will not charge you for a negative balance. If a payment you made partly with credit is refunded, the credit part is returned to your balance rather than paid out.

You must not refer yourself, including through other accounts or people acting for you, create accounts to earn credit, or promote your code through spam, misleading claims, paid advertising that uses our name or brand, or coupon and discount websites. We may withhold, remove or reverse credit obtained in breach of these Terms, switch off a referral code, or remove you from the program.

We may change or end the referral program. A change applies to credit earned after it takes effect. If we end the program, credit already available on your account remains usable for your own subscription for at least 12 months.

Content creators who have a separate written agreement with us about their code are paid under that agreement instead of this section.

Payment disputes and chargebacks

If you do not recognise a charge or believe a payment is wrong, contact us promptly at legal@valoks.com. Most payment issues can be investigated and resolved much faster by us directly than through a chargeback process.

When a chargeback is opened, access associated with the disputed payment is suspended immediately. Gift codes purchased with that payment are revoked. If a gift has already been redeemed, any remaining subscription access funded solely by that gift is terminated. Access supported by a separate purchase, such as a paid upgrade or a later paid period, is assessed separately.

If a dispute is resolved in our favour, access is not automatically restored. We may decline to restore the affected subscription or gift where a reasonable assessment of specific fraud or payment-abuse indicators shows a material risk of further fraudulent or knowingly false disputes. The fact that you exercised a SEPA refund right or raised a dispute does not, by itself, establish that risk.

If the chargeback is resolved against us, the affected subscription or gift remains terminated. Any decision not to restore access remains subject to applicable consumer rights, including any remedy required by law for prepaid service that we do not provide.

SEPA Direct Debit refunds

You retain all rights to request a refund from your bank under the SEPA Core Direct Debit scheme, including the unconditional eight-week refund right. A refund processed through that scheme, including under reason code MD06, reverses the payment but does not, by itself, determine whether an amount remains legally payable under your contract with us.

Any amount lawfully due for service already provided may remain payable, subject to our refund policy and your applicable cancellation, withdrawal, refund and other consumer rights. We will explain the basis and calculation of any amount we claim remains due. Exercising a SEPA refund right is not, by itself, fraud or bad faith.

Fraudulent or knowingly false disputes

We do not charge you payment-dispute fees merely because you request a refund, open a dispute, or receive an outcome in your favour or against you.

Where we can demonstrate that you deliberately made or directed a fraudulent or knowingly false payment dispute, we reserve the right, to the extent permitted by applicable law, to seek reimbursement of reasonable, documented fees actually charged to us by our bank or payment provider as a direct result of that conduct. We will deduct any fees refunded or otherwise recovered and will not add a penalty or administrative markup.

Before seeking payment, we will provide an explanation of the conduct relied on, an itemised account of the fees, and a reasonable opportunity to respond. An unsuccessful dispute, an honest mistake, or the exercise of a statutory or payment-scheme right does not, by itself, establish bad faith. These provisions do not restrict your mandatory consumer rights.

A fraudulent or knowingly false payment dispute may result in account termination. Nothing in these Terms waives your right to dispute a payment in good faith with your bank or payment provider.

Suspension and termination

You may stop using the Service at any time and may cancel a subscription as described above.

We may restrict or suspend access where reasonably necessary to investigate a security incident, protect the Service or another party, address overdue payment, or stop a suspected breach of these Terms. Where appropriate, we will explain the reason and give you an opportunity to correct the issue.

We may terminate an account for a material or repeated breach, fraud, unlawful or harmful activity, or conduct that presents a serious security risk. Immediate termination may be used where the breach cannot reasonably be corrected or delay would expose us or another party to material harm. Otherwise, we will provide reasonable notice and an opportunity to remedy the breach.

For unlawful or harmful conduct, we may report the matter to the appropriate authorities and pursue available civil, criminal or injunctive remedies.

If we terminate a paid subscription without cause, we will consider an appropriate remedy based on the circumstances. A termination caused by your material breach does not ordinarily entitle you to a refund. Mandatory consumer remedies remain unaffected.

Account information is handled after termination as described in our Privacy Policy. Terms that by their nature need to continue, including payment obligations, ownership, liability, dispute and enforcement provisions, remain effective.

Service standards and consumer remedies

We provide the Service with reasonable care and skill. Because MinecraftAFK relies on networks, Minecraft servers and third-party services outside our control, we do not promise that every feature will always be available, that a particular proxy will work with every server, or that using the Service will prevent moderation or enforcement by a server operator.

If the Service is defective or does not conform to the contract, contact us so we can investigate and provide any repair, price reduction, refund or other remedy required by applicable consumer law.

Nothing in these Terms excludes a warranty, guarantee or remedy that cannot lawfully be excluded or limited.

Liability

We do not exclude or limit liability where doing so would be unlawful. This includes liability for fraud, deliberate misconduct, death or personal injury caused by negligence, and mandatory consumer rights.

Subject to those exceptions, we are responsible for loss that is a reasonably foreseeable result of our breach of these Terms or failure to use reasonable care. We are not responsible for loss caused solely by your breach, by a third party we do not control, or by an event that could not reasonably have been prevented, except where the law places that responsibility on us.

Because the Service is supplied only for personal use, we are not responsible for business losses such as loss of profit, revenue, business opportunity or goodwill.

Changes to the Service or these Terms

We may make changes needed to maintain security, comply with law, correct errors, or improve or adapt the Service. A change will not remove a core paid feature from a period you have already purchased unless it is reasonably necessary and we provide an appropriate remedy where required by law.

We may update these Terms for legal, security, operational or product reasons. For a material change, we will give you reasonable advance notice and explain when it takes effect. If a change materially disadvantages an ongoing subscription, you may cancel before it takes effect. Changes do not apply retroactively unless the law requires them to.

Continuing to use the Service after notified changes take effect constitutes acceptance only to the extent permitted by law. If a change requires your express agreement, we will ask for it.

Governing law and disputes

These Terms are governed by Danish law. If you live in another country, this choice does not deprive you of mandatory consumer protections provided by the law of your country of residence.

Direct any dispute to legal@valoks.com first. Most issues can be resolved more quickly by contacting us directly.

Any dispute that cannot be resolved directly is subject to the jurisdiction of the Danish courts. Nothing in these Terms waives your right to bring proceedings in another competent court or to submit a complaint to a competent consumer authority or dispute-resolution body where applicable law gives you that right.

General terms

If a court or competent authority finds part of these Terms invalid or unenforceable, the remaining provisions continue to apply. The invalid provision will be treated as modified only to the minimum extent needed to make it valid, where the law permits that result.

Our failure or delay in enforcing a provision is not a waiver of it.

You may not assign or transfer your account or rights under these Terms. We may transfer these Terms as part of a merger, reorganisation, financing or sale of the Service, provided that the transfer does not reduce your mandatory rights. We will notify you if the identity of the service provider changes.

We are not liable for delay or failure caused by events beyond our reasonable control, except for obligations that cannot lawfully be excluded and obligations to refund money where the law requires it.

These Terms, the Privacy Policy, the purchase information shown at checkout, and any additional conditions expressly presented for a feature or offer form the agreement concerning the Service. They do not exclude representations or rights that applicable law requires us to honour.

Contact

Questions about these Terms may be sent to legal@valoks.com or by post to:

Valoks ApS
Cortex Park 26N
5230 Odense M
Denmark